Terms and Conditions

Terms of Service

By submitting my application I am agreeing that Signature Passport Service will deliver my passport request to the US passport agency on my behalf and that I also understand that I am signing up for an expedited service. I recognize that the fee I am paying to Signature Passport Service is paying for their service fee and does not include the Government Fee. The Government Fee will be paid separately. I understand that no information will be given by the US Government to Signature Passport Service without my consent. This permission will be granted by completing the Letter of Authorization provided to me by Signature Passport Service. I am aware that my order is limited and will need to be completed within 90 days. Failure to submit documents within 90 days will cause the application to become expired and fees will become non refundable.

Cancellation Policy

All cancellation requests must be made over the phone by calling in to speak to a live representative during normal business hours. Under no circumstances will we accept a cancellation request by email. Cancellation requests must be made within 72 hours (3 business days) of submitting your order. Cancellations made within 72 hours will be liable to receive a full refund of the service fee and shipping charges, with the Non Refundable Service/Reservation Fee remaining non refundable. Note that any upgrades or additional options added to your order will also remain non refundable. All refunds will be issued to the card used to pay for our services, no other form of refund will be offered. It may take up to 20 business days for the card to be refunded.

Non Refundable Service/Reservation Fee

All orders that are submitted to Signature Passport Service will be charged a Non Refundable Service/Reservation Fee. This fee is transacted in order to hold your spot in our limited reservation system. This fee may be seen as a separate charge from your service fee on your credit card statement. Under no circumstances will we be able to refund the Non Refundable Service/Reservation Fee. By submitting your order you are agreeing to this term.

All orders are considered non refundable once we have received your documents in our office. Once the documents have been received you will be responsible for the full amount of the expediting fee. This includes documents that have been submitted and denied by the government agency. In which case, documents will be mailed back to the client using their shipping fee that was collected when submitting the order.

Refund

In the event of cancellation, refunds are to be issued back to the payment method used. If the card on file is no longer valid, a check will be mailed to the address on file. Refunds are issued within 8 to 20 business days from cancellation. In the event of a cancellation where the refund is not issued within that period, additional follow up may be required to ensure it is resolved. In such case by speaking directly with us on the matter is the best way to ensure no refund delay occurs.

Our services immediately assumes costs associated with every new order that is placed. These out of pocket expenses can not be recovered. Therefore, our service charges a Service/Reservation Fee that is non-refundable. If you wish to cancel your order within our specified time frame above, you will still be responsible for this Service/Reservation Fee.

Our Guarantee

Signature Passport Service is able to guarantee their service speeds. However, if documents are received late or are suspended by the US Department of State it will create a delay in your application that we will not be liable for. Additionally, the requirements for a US passport are always changing and we hold no responsibility to these changes. However, we will notify you of these changes as soon as they become available.

Sending in correct and timely documents is the responsibility solely of the applicant. If any of your documents are not received within the proper time frame or are sent in incorrectly then you will be subjected to additional fees to be able to get your passport in time. We will also not be liable for any delays caused by the mail courier delivering your documents.

Passport Types

There are a variety of types of passport applicants and it is the applicant’s responsibility to choose the appropriate type. The most common types are: New Adult, Child, Adult Renewal, Lost/Stolen replacement, Name Change & Passport Card.

Fees

You understand that the fees you pay our company do not fully or partially cover the Government Fee that you owe to the US Department of State. You understand that the Government Fee for an expedited passport are greater than routine processing, and the cost of a passport book is greater than a passport card. You understand that the applicant is responsible for paying the shipping cost to submit your documentation to our office, the cost of passport photos, as well as the cost of your documents to be verified by an Acceptance Agent. The fees paid to our company are for the services we provide and return shipping. Services include: a limited reservation at the Passport agency for a chosen expedited service, receiving of proprietary content (checklists, links, tools, directions, etc.), and support from our passport agents.

Additional Fee’s (Optional)

Additional fees may need to be added to your account after submitting your order. All additional fees are optional and will be verbally authorized. Additional fees will be charged separately from your initial order and will be considered non refundable once paid.

• • Government Fee Correction: Government Fee plus a $25 Processing fee
  • File Search for lost/stolen passports: $150
  • Service level Upgrade (Faster Service): $50 per level

Approvals/Denials

The Signature Passport Service does not issue passports. Even by supplying all the required documents the US Government is entitled to reject individuals from receiving a US Passport. There is no universal way to predict approval odds. Approval for citizenship does not translate to passport approval. Our company as well as the passport agency do indicate if there are errors or omissions in a person’s documents and request the remaining(missing) material. Once documentation is received by our company the fee paid to our company and the fee to the Government would be considered non refundable.

Passport Agency

The Passport Agency may require additional documents beyond what was originally advised, or they may change the requirements without notice. Our company cannot be held responsible for the delays, expenses, or inconveniences if the passport agency were to alter the requirements after documents have been received. The passport agency does not issue refunds for checks or money orders that they process. You understand that if you request to have your documents returned once they have been received or submitted, then the amount paid to our company is non refundable.

USPS Warning

Although we have the utmost respect for the US Postal Service, we do not recommend it to be used for the shipping of your passport application documents if you purchase our services. Postal employees are trained to ship passport applications to PO Boxes, so maybe difficult for them to ship your documents directly to us. Due to this routine you understand a postal employee is not to decide or influence how you submit your documents, as that is strictly your choice. You understand that once our services are purchased to consult with our staff for any support.

Concerns

You understand that if you have any concerns, issues or questions regarding your application you must call our company directly for support (1-866-920-0777); as we are not responsible for inaccurate information you may find from other sources. You understand that this agreement is between the company and the customer, so if you have any billing concerns, cancellation requests, or refund requests of any kind that you will address these issues directly with our staff. You understand that if you do not speak with us to discuss your concerns than they will not be addressed. By agreeing to these terms, you accept refunds are not issued for any reason after the agreed timeframe to cancel services. You understand that if you have any of the following changes it will not void the refund policy (travel plans, budget limits, urgency level, health, ability to print, etc.).

Support 1-866-920-0777

You understand that our staff and support is only available weekdays (Monday – Friday) from 9:00 AM until 6:00 PM Eastern Standard Time. You understand that if you wish to reach us outside of those hours you are to leave a voicemail for our staff to reach you and we will contact you back during the above work hours. Any message left must advise the reason for your call, the applicant name, and the phone number to reach you during business hours. If you call during business hours and are unable to wait on hold, you must select the option to leave a message, as we cannot account for callers that do not speak with us or leave messages. After purchase please keep your case number handy; as we will need that in order to locate the account for an incoming call.

Multiple Applicants

If you wish to apply for passports for multiple applicants you have the option to process multiple requests. The amount paid to our company for an order is for that applicant only.

Changes

If you wish to apply for passports for multiple applicants you have the option to process multiple requests. The amount paid to our company for an order is for that applicant only.

Additional Information and Requirements

Signature Passport Service reserves the right to refuse service to any customer. We will refuse service to any account that has provided incorrect information or information that may lead to the local, state or federal law being broken. Our maximum liability for failure or refusal of services is limited to the amount of fee paid to and collected by us from you under all circumstances without limitation. If disputes or litigation should arise between you and Signature Passport Service you consent to forgo your primary option of a trial for third party mediation.

Acceptance of “The Terms of Expedited Service”

Applicants must accept all of the above terms and conditions in order for Signature Passport Service to provide them with a US passport. By agreeing to the terms and conditions you will be accepting everything as listed above and will be agreeing not to dispute the terms. Your I.P address was being recorded as ___, this will be used as your electronic signature for this agreement. Recorded ___